Frequently Asked Questions
IPTV or Internet Protocol Television is a digital TV service that allows you to access content through a broadband connection or basically via the Internet.
Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your Android TV box or Smart TV to your Internet , then sit back and enjoy.
To install and use Epic IPTV, you need the following:
High-speed Internet connection (recommended or higher) at least 10.0 Mbps.
A functioning TV.
An Android TV box or Smart TV.
A IPTV subscription from Epic IPTV.
Watch Epic IPTV on any of the following devices!
Android Tv Box
Smart TV (Samsung/LG)
Computer or Laptop
Phone/tablet or Apple TV
All Setup Instructions Online at https://www.epiciptv.co.za/iptv-setup-instructions/
Go to above pricing table, click on Buy Now package > Pay and check confirmation email. After that email our team mates will soon send the service to your same email address mostly within 10 minutes.
9000+ Live TV Channels, MOVIES & TV SHOWS (VOD/MOD), On your Android TV Box, Smart TV, Mobile, Computer and Tablet.
Purchase our IPTV Service, offering Premium IPTV Streaming Channels, No freezing, No Buffering,
Premium IPTV Channels.
You will be able to watch anything you want, from anywhere in the world, at any time of the day or night! With IPTV, being in control of your shows has you feeling like you are in control of your own television schedule. Want to binge watch Game of Thrones – fine! Want to go back to season one of South Park – that’s great too! With IPTV you have so many options at your fingertips that you won’t know where to start!
Our IPTV supports all devices including iOS, Android, Linux Systems, Smart TVs, iPads, VLC, TV Box, Roku, All Windows PCs.
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.
Our IPTV service performs excellently in any country worldwide, whether you are in South Africa ,North America, Europe, Australia, or Asia.
Once you’ve completed your payment kindly wait for around 1 to 2 hours for our team to verify everything is okay. We’ll email you the subscription details immediately after we complete the short verification process. If you don’t see our email in your inbox, please check your spam or junk folders.
Your payment is 100% safe with Payfast which is the best payment processor available today.
Still have a question or something you want clarified? Please Contact us
Test your internet connection speed
At busy times, some internet service providers may deliberately slow down your connection. If you’re using Wi-Fi or broadband, you need a speed of at least 10Mbps. For 3G or 4G devices the minimum speed needed is 5Mps.
Check your speed using one of these websites:
(PLEASE NOTE THAT YOU MUST RUN THIS TEST IN THE BROWSER EITHER ON YOUR ANDROID TV BOX OR ON THE BROWSER ON YOUR SMART TV)
(PLEASE NOTE THAT YOU MUST RUN THIS TEST IN THE BROWSER EITHER ON YOUR ANDROID TV BOX OR ON THE BROWSER ON YOUR SMART TV)
Hope this info can help sort out the problem.
A restart of your Router and Device solves 90% of Issues!
Before proceeding to troubleshoot any issues, please perform a restart on your equipment.
Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.
This is often the solution to a lot of problems and is essential before other troubleshooting can begin.
Reduce the number of devices in use
Having multiple devices on your internet network can slow loading time. Are you or someone else using a games console, mobile phone, tablet, PC or Mac on the same network? Disconnecting them should help speed up you’re streaming.
Stop any large downloads
If you’re playing online games, downloading or uploading large files while trying to watch a show, this streaming of heavy data could cause buffering.
Check if you entered your activation details correctly. –
Check your network connection, reboot your router and device, and then try again. –
If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. –
Your Internet needs to be minimum 10Mbit Download and 2Mbit upload speed. – Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) –
Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. –
If your network connection is no problem, please check whether your account is used on other devices. –
Check if the device/app/program got the latest software and firmware updates. –
Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. –
Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. –
Check if your ISP having problems in your area?
Try uninstalling and reinstalling your app/program, your activation will not be lost.
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause: The most common cause of buffering is the result of slow internet connection.
This may be because of low internet speed or other users hogging the bandwidth in your house.
Do you have lots of users in your home?
Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution: Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router. Change your WI-FI channel.
To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
What is buffering? Why does it happen? How can I minimise it?
There are a lot of misconceptions in the streaming world about what buffering is, what causes it, why it happens and how to help avoid it. So we wanted to write an article addressing some of the causes of buffering and how to help minimise it, Please note that I did not say eliminate it as this is impossible.
But before we get into the buffering discussion I want to explain a little bit of how streaming actually works and explain what is happening behind the scenes when you click on something to stream.
So let’s go through what happens when you click on a link. When you click on a link in any program a script (Computer Code) connects your internet connection to the URL address of where that stream is housed. It can take a second or two for your internet and this URL address to be paired up and for data to begin to flow into your device. In most cases it takes a few seconds for the full amount of data the server you are connected to, to begin being transferred to your internet connection. This is why many streaming services like Netflix and Hulu will start off a video in low quality. Then once the full flow of data has begun they will switch to a higher resolution. This is done so that the stream will start faster and as you receive more data it will switch to high quality.
What causes buffering while streaming?
I have read some very interesting theories and ideas on as to why buffering happens. From people thinking that the graphics card can’t handle the stream, the processor is working too hard. As complicated as people want to make buffering issues out to be, it is actually very simple. There are really only two variables that can cause buffering while streaming.
Your Internet Speed and your Router?
The first and usually most overlooked reason that buffering occurs is your own internet speed. Many users try to skimp out on upgrading their internet speed. If you are going to stream your video content you need fast internet. While you can get away with 10 Mbps down for most streams, this is really the absolute minimum speed needed for a good streaming experience. When you take into account speed lost through Wi-Fi (Usually much more than you think), other devices in your house using bandwidth and fluctuations in the internet speed you are actually getting from your provider you can see how 10 Mbps can turn to 5 or below very quickly.
What is the recommend internet speed for streaming? This is a personal preference but we recommend for an optimal streaming experience you should have 25 Mbps or higher.
There are also several other factors that can affect your own internet speeds. The most common negative factor is Wifi. Wifi is extremely convenient for connecting lots of devices to the internet without having to connect them with a wire. With this convenience comes a downside. Wifi signal fluctuates up and down very often which can lead to buffering.
I cannot stress enough how quickly Wifi signal and speeds degrade over distance and through obstacles like walls. People are under the impression that if they are getting a wifi signal to a device that the device is getting the same amount of bandwidth as they pay for.
I have 200 Mbps down at my house and about 5 meters from my router through one glass door I get about 30 Mbps down to my Google Pixel XL. This goes to show how much wifi can degrade over distance and obstacles.
Another huge factor with your internet speed is who else is using it and what are they doing. If you have 10 Mbps down and a family member is downloading a bunch of stuff and another family member is playing an online game then there is a strong chance your video content is going to buffer.
Another great tip to help increase your speed is to reset your router once a week. Your internet provider spent time and money finding a router that they can give you that works just enough to provide a decent signal. They skimped and penny pinched as much as they could to save themselves money. So your stock router is not of the highest quality. With that being said, over time these routers degrade in the speed they are able to broadcast. By simply unplugging the router for 30 seconds and then plugging it back in we have seen many customers internet speed double. If you haven’t reset your router in a long time or forever it is a great idea to do this.
So to summarise your internet speed and how it effects buffering while streaming.
Minimum of 10 Mbps Down, while the preferred speed is around 25 Mbps Down.
- Connecting your unit to the internet via an Ethernet cable is ideal
- If you must use Wifi, make sure the unit is very close to the router (5 meters or under is ideal)
- Make sure you have reset your router recently.
- Keep in mind what others in your household are doing on the internet. If they are doing anything bandwidth intensive it can affect you’re streaming.
So let’s get into the second source of buffering while streaming. The second half of all of your video streams is the stream sources ability to give you data. You can have 1,000 Mbps down and be hardwired via Ethernet, but if the stream source cannot give you enough data you will get buffering.
This a fact that most people do not understand. Take as an example, you are browsing the internet on a fast PC with good internet connection. You click on a website link and the site is very slow to load, you click on another link within the same site and it also loads very slowly.
In this scenario your computer is working fine, your internet speed is fast, so why is the website loading slowly?
Your computer? Internet connection? Graphics card? Operating system?
It is none of these. What is causing the website to load slowly is the server it is using to deliver data for users to view its website? This server is having at least one of many possible issues. It could be overloaded with users, It could have its main internet connection lost and is using a backup internet connection, It could have had a physical hardware failure, one of the many servers it needs to pass through to get to your internet connection is down.
These are just a few of the issues a server may encounter that will cause it not to be able to give out enough data to load a website or video stream.
Video content files are stored on servers. These servers have a limit in how much data they can transmit out to people. When these servers reach a level of users they get overloaded and are not able to give out as much data as may be needed for an end user to stream a file with no buffering.
Servers are not cheap to buy, rent or operate. Streams come from all over the world. Some are from multibillion dollar companies with massive data centers, some are from smaller operations and some come from free public servers that limit amounts of data and speeds. The long story short is that sometimes servers get overloaded, fail or go down.
So let’s sum up some of the misconceptions about buffering in while streaming.
- Buffering has nothing to do with your units Processor speed, Graphics processing power or RAM
- Buffering has nothing to do with your hardware
What causes buffering?
- Slow internet speeds on the users end
- Wifi signal being weak and or degraded by distance or having to go through walls or other obstacles
- Other users on your internet network hogging bandwidth
- The stream sources server being overloaded with too many users
- The stream sources server having internet issues
- Your internet provider having fluctuations in their internet service
How to minimise buffering while streaming?
- Have at least 10 Mbps actually getting to the unit. 25 Mbps is preferred
- Hardwire your unit directly to the internet via an Ethernet cable
- Reset your router once a week
- Pause a stream for a minute or two to allow it to build up some data
While most of the streams that you click on will work with no problems at all, you are going to encounter streams that just can’t give you enough data for whatever reason. You can have 1,000 Mbps and be hardwired and you will still have links that won’t stream without buffering. It has nothing to do with your hardware or the program you are using. It is just because the server can’t give you enough data.
If you encounter a stream that isn’t playing smoothly, stop the stream and choose another one. It is that simple.
I wish we could tell you that every link will work and every stream will play flawlessly with zero buffering, but we cannot.
So follow all of the steps to help minimise buffering while streaming and you will have a much better experience.
We strive to provide you with a high level of service at very discounted rates.
So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines below before reporting a channel: –
Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back. –
Is this happening on all channels? If it is, you need to check on your end. – Reboot your devices and wait for 30 secs before turning them back on (TVs, Android Boxes, Routers, Cable modems) –
Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
Should you be using our Epic IPTV player?
Because of a App setting !
Please do as following:
1. Go to Settings in your Epic IPTV player app/program.
2. Choose Player Settings.
3. In the Built in player settings? Make sure HARDWARE DECODER is enabled. Save Changes
You can return to viewing!
If the link is not working, always check the link on PC using the VLC software.
If it works it means that there is something wrong on your end.
When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.
Please check whether your account is used on other devices.
Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.
We will only restore twice(2) for 1 subscription.
For restoration please contact us.
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.